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CAPODCanada

Merchant Tool

Print-on-Demand Return & Refund Policy Generator

Create a starting draft for returns, exchanges, and damaged items. Adapt it to your supplier, products, selling channels, and the customer markets you serve before publishing.

Canadian POD Return & Refund Policy Generator

Create a customizable starting draft for a print-on-demand return policy. Review supplier terms and obtain legal advice before publishing it.

Store Configuration

Generated Policy Preview

# Return and Refund Policy for My Canadian Store Last updated: September 30, 2026 Thank you for shopping with **My Canadian Store** (https://mycanadianstore.ca). Because each of our items is custom printed and made-to-order specifically for you, our return policy differs slightly from traditional off-the-shelf retail stores. --- ### 1. Made-to-Order & Print-on-Demand Policy All products sold by My Canadian Store are custom-printed upon ordering. Because of the custom nature of our manufacturing process: - We **do not** accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind once an order has gone into production. - Please consult our sizing charts carefully before placing your order. --- ### 2. Damaged, Defective, or Incorrect Items If your order arrives damaged in transit, contains a manufacturing defect, or differs from what was ordered, contact us so we can review the issue and provide the remedy required by this policy and applicable law. #### How to Submit a Claim: 1. Contact our customer support team at **support@mycanadianstore.ca** within **30 days** of receiving your package. 2. Include your **Order Number** and clear **photos** showing the defect, damage, or incorrect product label. 3. After review, we will explain whether the resolution is a replacement, refund, repair, store credit, or another remedy available under this policy and applicable law. --- ### 3. Refunds & Replacements - **Replacements:** When approved, we will explain production, shipping, and tracking expectations for the replacement. - **Refunds:** Approved refunds are returned through the available original-payment process. Bank or payment-provider posting time can vary. - **Store Credit:** You may also opt for instant store credit or a digital gift card. --- ### 4. Lost Packages & Delivery Issues in Canada If tracking is overdue or appears stalled, notify us at **support@mycanadianstore.ca**. We will review the order and carrier information and explain the investigation and resolution process. *Note: We are not responsible for delivery failures caused by incorrect or incomplete shipping addresses provided at checkout.* --- ### 5. Notice for Quebec Consumers (Loi sur la protection du consommateur) Consumer rights can vary by province and cannot be waived by a store policy where the law does not allow it. Quebec customers should review the current Office de la protection du consommateur guidance. Have this section reviewed for your products and business before publishing. --- ### Questions & Customer Support For any questions regarding this policy or your order, please reach out to us at: - **Email:** support@mycanadianstore.ca - **Website:** https://mycanadianstore.ca

Align the draft with your supplier's current return terms

A store policy must account for the supplier's remake, defect, and return process. Check current partner terms before publishing this generated draft.

Check a current managed-platform quote with published branding options against the result above.

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Turn the draft into a policy your store can follow

The generated text is a template for review. It cannot establish legal compliance or confirm a supplier's current claim process. Check the wording against your actual order workflow, the rules of your marketplace, and consumer requirements for each market you serve.

  • Confirm when orders enter production and how cancellations or changes are handled.
  • Document the evidence, contact details, and escalation process for defects, wrong items, and lost parcels.
  • Check who pays for a remake or replacement shipment, and make sure the policy reflects that workflow.
Test your product and support processPlan for Canadian and US customersReview your launch checklist