Print-on-Demand Return & Refund Policy Generator

# Return and Refund Policy for My Canadian Store Last updated: August 22, 2026 Thank you for shopping with **My Canadian Store** (https://mycanadianstore.ca). Because each of our items is custom printed and made-to-order specifically for you, our return policy differs slightly from traditional off-the-shelf retail stores. --- ### 1. Made-to-Order & Print-on-Demand Policy All products sold by My Canadian Store are custom-printed upon ordering. Because of the custom nature of our manufacturing process: - We **do not** accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind once an order has gone into production. - Please consult our sizing charts carefully before placing your order. --- ### 2. Damaged, Defective, or Incorrect Items If your order arrives damaged in transit, contains a manufacturing defect, or differs from what was ordered, contact us so we can review the issue and provide the remedy required by this policy and applicable law. #### How to Submit a Claim: 1. Contact our customer support team at **support@mycanadianstore.ca** within **30 days** of receiving your package. 2. Include your **Order Number** and clear **photos** showing the defect, damage, or incorrect product label. 3. After review, we will explain whether the resolution is a replacement, refund, repair, store credit, or another remedy available under this policy and applicable law. --- ### 3. Refunds & Replacements - **Replacements:** When approved, we will explain production, shipping, and tracking expectations for the replacement. - **Refunds:** Approved refunds are returned through the available original-payment process. Bank or payment-provider posting time can vary. - **Store Credit:** You may also opt for instant store credit or a digital gift card. --- ### 4. Lost Packages & Delivery Issues in Canada If tracking is overdue or appears stalled, notify us at **support@mycanadianstore.ca**. We will review the order and carrier information and explain the investigation and resolution process. *Note: We are not responsible for delivery failures caused by incorrect or incomplete shipping addresses provided at checkout.* --- ### 5. Notice for Quebec Consumers (Loi sur la protection du consommateur) Consumer rights can vary by province and cannot be waived by a store policy where the law does not allow it. Quebec customers should review the current Office de la protection du consommateur guidance. Have this section reviewed for your products and business before publishing. --- ### Questions & Customer Support For any questions regarding this policy or your order, please reach out to us at: - **Email:** support@mycanadianstore.ca - **Website:** https://mycanadianstore.ca